Loolingotalk ("we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our online language learning platform at www.loolingotalk.com (the "Service"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, or related services. By using Loolingotalk, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our language-learning services. The types of information we collect include:
Personal Information: When you create an account, we may collect your name, email address, and profile preferences (e.g., language learning goals). If you make a purchase, we collect payment information (processed securely via third-party payment providers).
Usage Data: We collect information about how you interact with our Service, such as lessons completed, quiz scores, time spent on the platform, IP address, browser type, and device information.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through our cookie banner or browser settings.
User-Generated Content: If you submit comments, feedback, or participate in forums, we collect and store this content to facilitate community engagement.
Third-Party Data: If you sign up using a third-party account (e.g., Google or Facebook), we may receive limited information like your name and email address, subject to their privacy policies.
2. How We Use Your Information
We use your information to deliver, personalize, and improve Loolingotalk’s services. Specifically, we use it to:
Provide access to lessons, quizzes, and personalized learning paths.
Process payments and manage subscriptions.
Communicate with you about account updates, promotions, or customer support.
Analyze usage patterns to enhance platform functionality and content.
Comply with legal obligations and protect against fraud or misuse.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
Service Providers: We work with trusted third parties (e.g., payment processors, analytics providers, or hosting services) who process data on our behalf under strict confidentiality agreements.
Legal Requirements: We may disclose information if required by law, such as in response to a court order or to comply with data protection regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.
With Your Consent: We share information when you explicitly agree, such as opting into third-party integrations.
4. Your Rights and Choices
You have control over your personal information. Depending on your location, you may have the following rights:
Access and Update: View or edit your account information via your profile settings.
Delete: Request deletion of your account and personal data, subject to legal retention requirements.
Opt-Out: Unsubscribe from marketing emails or disable non-essential cookies.
Data Portability: Request a copy of your data in a machine-readable format.
Withdraw Consent: Revoke consent for data processing where applicable.
To exercise these rights, contact us at privacy@loolingotalk.com. We will respond within 45 days, as required by law.
5. Cookies and Tracking
We use cookies to improve your experience, such as remembering your login details or tracking progress. Types of cookies include:
Essential Cookies: Necessary for the platform to function.
Analytics Cookies: Help us understand how users interact with Loolingotalk.
Marketing Cookies: Used to deliver relevant ads, if you opt in.
You can manage cookies via our consent management platform or browser settings. Disabling cookies may limit some features.
6. Data Security
We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your data. However, no online platform is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Loolingotalk operates globally, and your data may be stored or processed in countries outside your residence, such as the United States or EU. We ensure compliance with international data protection laws, using mechanisms like Standard Contractual Clauses where required.
8. Children’s Privacy
Loolingotalk is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors without parental consent. If you believe we have collected such data, contact us to have it removed.
9. Third-Party Links
Our platform may include links to third-party websites or services (e.g., payment processors or external learning resources). These third parties have their own privacy policies, and we are not responsible for their practices.
10. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our platform. The “Last Updated” date indicates the latest revision.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact our Data Protection Officer at:
Email: +1 (555) 123-4567
Address: UAE, Dubai, Dubai International Academic City